Terms and Conditions

1. Acceptance of These Terms

By visiting the website, creating an account, submitting an order, checking an acceptance box, or using any Service, you agree to these Terms and Conditions ("Terms") and acknowledge the Privacy Policy. If you do not agree, do not use the Services. If you purchase for a minor or another person, you represent that you have legal authority to do so and agree to these Terms on that person's behalf to the extent permitted by law.

2. Who May Use the Services

You must be at least 18 years old and legally able to enter a contract to create an account or purchase Services. Services for a client under 18 must be purchased and managed by the client's parent or legal guardian. Children may not independently create accounts, submit forms, upload photographs, send samples, or communicate through the portal.

3. Nature and Scope of the Services

Next Step Wellness offers remote bioenergetic testing using the QEST4 system, wellness education, written energetic reports, practitioner notes, product or lifestyle information, secure messaging for the period included with a package, remote results-review appointments, follow-up comparisons, and any mailed imprint expressly included in the purchased package. SETUP REQUIRED: Add wording reviewed for Justine Hayes's credentials, location, licensing status, and scope of practice before publishing.

Service descriptions, pricing, inclusions, and availability shown at checkout are part of these Terms. Unless expressly stated, supplements and other products noted in your Product Considerations are not included in the service price and must be purchased separately.

4. Important Wellness and Medical Disclaimer

Bioenergetic testing evaluates energetic resonance or frequency responses. It does not measure physical biomarkers and is not blood work, laboratory testing, imaging, genetic testing, medical testing, or a scientifically validated diagnostic procedure. The Services and all reports, statements, product lists, impressions, suggestions, and communications are provided solely for informational, educational, and general wellness purposes.

The Services do not diagnose, treat, cure, mitigate, or prevent any disease, disorder, injury, or medical condition and are not a substitute for a physician, licensed health professional, emergency care, medical diagnosis, prescribed treatment, or medically necessary testing. No practitioner-client relationship created through the Services is a physician-patient or other licensed medical-treatment relationship.

Medical decisions

Do not start, stop, delay, or change medication, treatment, testing, diet, supplements, care for a child, pregnancy-related care, or professional medical advice based solely on the Services. Discuss symptoms, results, allergies, contraindications, pregnancy or nursing, medication interactions, and any proposed supplement or lifestyle change with a qualified licensed healthcare professional.

Emergencies

The website, portal, and messaging service are not monitored for emergencies. If you believe you or another person may have a medical emergency, call 911 or the applicable emergency number immediately. Do not wait for a portal response.

5. No Guarantee of Outcomes

Individual experiences vary. We do not promise or guarantee that you will feel better, achieve a particular wellness outcome, identify the cause of a concern, receive the same result on repeat testing, or obtain any specific result from an imprint, supplement, product, diet, or lifestyle suggestion. Testimonials describe individual experiences and are not promises, typical-results guarantees, or scientific proof.

6. Orders and Payment

Prices are stated in U.S. dollars and are due in full at checkout unless a written payment plan is offered. You authorize our payment processor to charge the payment method you provide for the amount shown. You are responsible for accurate billing details and any taxes, bank charges, or carrier charges that apply. We may correct obvious pricing or description errors before performing the Service; if we cannot honor an order because of our error, the remedy in Section 7 applies.

Do not initiate an improper chargeback for a valid purchase. Contact us first so we can review any suspected duplicate, fraudulent, or processing error. This does not limit rights you cannot waive under applicable law.

7. All Sales Final and No Refunds

ALL SALES ARE FINAL. Because each purchase reserves limited practitioner capacity and involves immediate administrative, portal, intake, preparation, and professional time, payments are non-refundable and non-transferable once submitted, including if you change your mind, do not complete intake forms, do not mail a usable sample, miss an appointment, stop participating, fail to use messaging, are dissatisfied with an energetic result, or do not experience a desired outcome.

We may, but are not required to, offer a reschedule, replacement sample opportunity, account credit, or other accommodation in our sole discretion. Any accommodation does not create an ongoing obligation or change this policy. If we cancel a paid Service and cannot reasonably provide or reschedule it, our sole obligation is to refund the amount paid for the unperformed portion. Nothing in this section eliminates a refund or remedy that applicable law does not permit you to waive.

8. Client Responsibilities

• Provide complete, accurate, current information and promptly correct errors.
• Disclose relevant allergies, sensitivities, medications, diagnoses, pregnancy or nursing status, and other safety information to the licensed professionals advising you; do not rely on us to evaluate medical safety.
• Follow the posted sample-collection, labeling, packaging, mailing, intake, technology, and appointment instructions.
• Use the Services only for lawful personal purposes and not to diagnose, treat, or make medical decisions for another person.
• Seek licensed care for medical concerns and emergency care when appropriate.
• Review reports and portal notices promptly and ask questions within the messaging or appointment period included in the package.

9. Samples, Photographs, and Mailing

You are responsible for collecting, labeling, packaging, and mailing the sample correctly and paying postage or tracking costs unless checkout states otherwise. A sample may be delayed, damaged, contaminated, mislabeled, lost, or unusable. We are not responsible for carrier acts or omissions, incorrect addresses, inadequate postage, or items lost before confirmed receipt.

If a sample is unusable, we may require a replacement. Failure to provide a usable replacement does not create a right to a refund. Do not send valuables, original records, or extra materials. You authorize us to handle the sample and photograph solely to provide and administer the Services and to discard the physical sample after it is no longer reasonably needed. Samples are not used for DNA sequencing, genetic testing, laboratory analysis, or research.

10. Turnaround Times

Any turnaround period, including a statement that results are typically available within seven business days after a sample arrives, is an estimate rather than a guaranteed deadline. The period begins only after we confirm receipt of a usable sample and all required intake information. Delays may result from incomplete information, replacement samples, high volume, illness, technical issues, carrier delays, holidays, events beyond our reasonable control, or the need for clarification. A delay does not entitle you to a refund, though we will make reasonable efforts to communicate material delays.

11. Appointments, Cancellations, and No Shows

Clients cannot cancel or reschedule appointments directly through the portal. If you need a scheduling change, contact Justine Hayes through portal messaging. Rescheduling or cancellation accommodations are handled by the practitioner and are not guaranteed. Failure to attend, arriving too late to complete the session, or technology problems on your side may cause the included appointment to be forfeited. We may offer a replacement appointment or paid rebooking at our discretion. If we must change or cancel an appointment, we will make reasonable efforts to reschedule it.

12. Messaging and Response Times

Portal messaging is for non-urgent administrative and wellness-education questions related to the purchased package. Access lasts only for the period included in that package. Messages are not real-time medical monitoring, emergency service, diagnosis, or unlimited consultation. Stated response times are estimates. We may decline questions outside the purchased scope and may end or restrict messaging that is abusive, excessive, unsafe, or unlawful.

13. Supplements, Products, and Imprinted Remedies

A report may identify supplements, foods, products, or substances that energetically balanced with a client. This does not establish medical necessity, safety, efficacy, quality, purity, dosage, or compatibility with medication or a health condition. Products are generally purchased separately from third parties, and we are not responsible for their manufacturing, labeling, availability, pricing, shipping, side effects, recalls, or performance.

An included bioenergetic imprint is a wellness item and is not a drug, diagnosis, or medical treatment. Do not ingest or use any product if its packaging is damaged or instructions are unclear. Stop use and seek appropriate professional help if you experience an adverse reaction. Ask a licensed physician or pharmacist before using any supplement or remedy, particularly for a child, during pregnancy or nursing, or when taking medication. We will disclose material affiliate or referral relationships when required by law.

14. Account Security and Portal Use

You are responsible for safeguarding login credentials and for activity under your account. Do not share an account, impersonate another person, attempt to access another client's information, bypass security, upload malware or unlawful content, scrape the Services, or interfere with operation. Notify us promptly at support@yourpractice.com if you suspect unauthorized access. We may suspend access to protect clients, investigate misuse, comply with law, or enforce these Terms.

15. Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information, including wellness information, photographs, samples, reports, and portal communications. By using the Services, you acknowledge that policy. Privacy and confidentiality cannot be guaranteed when you choose ordinary email, text, social media, or another unsecured channel instead of the portal.

16. Intellectual Property

The website, reports, graphics, questionnaires, educational materials, processes, written content, and other materials supplied by us are owned by or licensed to Next Step Wellness and are protected by intellectual-property laws. We grant you a limited, personal, nonexclusive, nontransferable license to use your purchased report and materials for your own noncommercial wellness education. You may share your own report with your healthcare professionals. You may not sell, publish, reproduce for commercial use, remove notices from, create competing materials from, or distribute our proprietary content without written permission.

QEST4 and third-party names or marks belong to their respective owners. Next Step Wellness is not affiliated with or operated by the QEST4 manufacturer unless expressly stated.

17. User Content and Testimonials

You retain ownership of information and materials you submit. You grant us the limited rights reasonably necessary to host, secure, process, reproduce, and use those materials to provide and administer the Services and comply with law. You represent that you have authority to submit them.

We will not publicly use your name, image, story, testimonial, or identifiable results for marketing without separate permission. If you grant testimonial permission, you may withdraw future use by written notice, but withdrawal may not require recall of materials already lawfully printed or distributed.

18. Third Party Services and Links

The Services may rely on or link to payment processors, hosting providers, video platforms, email providers, carriers, supplement sellers, and other third parties. We do not control their availability, terms, privacy, content, products, or security and are not liable for third-party acts or omissions. Your use of a third party may be governed by separate terms.

19. Service Changes, Suspension, and Termination

We may modify, discontinue, refuse, suspend, or terminate all or part of the Services when reasonably necessary for safety, legal compliance, nonpayment, abuse, misuse, conflict, capacity, technical problems, or business operations. If we permanently discontinue a paid Service before performing it and cannot offer a reasonable substitute or reschedule, Section 7 governs the remedy. Sections that by their nature should survive termination will survive, including payment, disclaimers, intellectual property, liability limits, disputes, and privacy-related obligations.

20. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT, REPORTS, COMMUNICATIONS, PRODUCTS, AND PORTAL FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND RESULTS. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR ANY MEDICAL OR PERSONAL DECISION. Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXT STEP WELLNESS AND ITS OWNER, PRACTITIONER, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, DATA, OPPORTUNITY, OR GOODWILL; CARRIER LOSS; THIRD-PARTY PRODUCTS; OR MEDICAL, DIETARY, SUPPLEMENT, OR LIFESTYLE DECISIONS MADE IN RELIANCE ON THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO A PARTICULAR PURCHASE OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID DIRECTLY TO NEXT STEP WELLNESS FOR THE SERVICE GIVING RISE TO THE CLAIM. These limits apply regardless of the legal theory and even if a remedy fails of its essential purpose. Nothing excludes liability that cannot legally be excluded or limited.

22. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Next Step Wellness and its owner, practitioner, contractors, and service providers from third-party claims, losses, liabilities, damages, judgments, and reasonable costs arising from your unlawful misuse of the Services, violation of these Terms, infringement of another person's rights, or submission of information or materials you lack authority to provide. This provision does not require you to indemnify a party for its own conduct where prohibited by law.

23. Governing Law and Disputes

SETUP REQUIRED: Replace this paragraph with governing-law language reviewed for Next Step Wellness's location and legal requirements before publishing. Before filing a legal claim, you and Next Step Wellness agree to send written notice describing the dispute and make a good-faith effort for at least 30 days to resolve it informally.

SETUP REQUIRED: Replace this sentence with venue and jurisdiction wording reviewed for the practice's location before publishing. Either party may bring an eligible individual claim in small-claims court. Nothing prevents either party from seeking urgent injunctive relief for misuse of data, security, or intellectual property.

24. General Terms

These Terms, the Privacy Policy, the service description presented at purchase, and any informed-consent or intake acknowledgments constitute the agreement concerning the Services. If a conflict exists, a separately signed written agreement controls for its subject matter, followed by the checkout terms, these Terms, and the Privacy Policy.

We may update these Terms prospectively by posting a new effective date and providing any notice required by law. Changes will not retroactively alter a completed purchase unless required by law or agreed in writing. You may not assign these Terms without our written consent; we may assign them as part of a business transfer. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited or removed to the minimum extent necessary and the remainder will continue. Headings are for convenience only. Electronic communications and acceptances satisfy writing requirements to the extent permitted by law.

25. Contact

Questions, legal notices, and service concerns may be sent to:

Next Step Wellness — support@yourpractice.com — yourpractice.com/contact